CHAPTERS

CERTIFICATION

SUPPORT

Email: info@thebrowshop.ca

Text: 647 . 797 . 3382

WhatsApp: 647 . 797. 3382

INSTANT BROW LIFT & TINT

CLIENT CARE

SCREENING

New clients should always go through a screening process to determine if they're suitable for a brow lamination, or if they're a client that's a good fit for you. You'll want to know about the client's experiences and expectations.


Screening can be conducted through an online booking system - some systems allow you to implement a questionnaire when booking an appointment. You may also do a screening questionnaire via email once the client requests for an appointment. Screening is not mandatory but is a step that will save you time and surprises. The last thing you want is to have a time slot set aside, only to reschedule the client as they're not suitable for the appointment.


It's also an excellent opportunity for your client to ask questions and raise any concerns so that they can be addressed before the appointment.

EXPERIENCE WITH SERVICES

Ask your client if they've had a brow enhancing service before (brow lamination, brow tinting, henna, etc...). Determine which brow enhancing service they've had done and when was their last service date. It's important to ask them if they have had any adverse reactions to any of the services before. If they have reacted before, you'll want to ask more questions to determine if the reaction is due to an allergic reaction or an irritation from the procedure. If you're unsure, we recommend conducting a sensitivity test before proceeding with a full appointment.


If the client has had recent brow enhancements, they may not be suitable for a brow lamination. If they have had brow lamination, have them send a picture in to determine if their brows are grown out and healthy.


You'll also want to take this opportunity to ask about their previous experience with other studios and their results. Determine what they liked and disliked so you can make adjustments to your procedure to make them more comfortable. It's important to understand and listen to your client, so you can make their experience better and retain them as a loyal client.


Some clients may have not had a brow lamination before, so it is important to ensure that they are aware of what to expect during the appointment. Walk them through the procedure to ensure that they are comfortable with every step. In addition, many clients are under the impression that the brows will stay permanently sleek and laminated after the service. A brow lamination only restructures the hairs so they're easier to brush and style. The brows need to be styled everyday with the proper product, such as our Brow Pomade, in order to maintain the sleek and laminated appearance.

EXPECTATION OF APPOINTMENT

Determine what your client wants to achieve in the appointment. From this, you'll be able to get an idea of whether it's achievable with a brow lamination. Perhaps you offer another type of brow-enhancing service, such as microblading or ombre brows.


It is advised to have a client bring in a picture or for you to provide them with an example of brow lamination results to determine what their expectations are. The thickness and fullness of the client’s brows will contribute to the overall look and result. Clients with sparse brows may not be suitable for brow lamination as there may not be enough hair to create a suitable look.


If your client’s expectation of their brow lamination is not realistic or attainable with their current brows, ensure that they understand this. Set realistic expectations to avoid disappointment or misrepresentation.

HEALTH CONDITIONS

Health conditions can be a sensitive topic. It is essential to be aware of any conditions to ensure that you and your client are safe. 


There are temporary contraindications (common sickness, infection) and permanent contraindications (skin conditions). Should a client have a temporary contraindication, they must wait until they are fully healed before getting a brow lamination. Clients with permanent contraindications may not be suitable for the appointment at all, depending on whether it would affect the brow area or if it affects them being serviced in general.


You'll also want to discuss and identify if the client is allergic to any ingredients, so you can determine if we can safely perform a treatment without any reactions.  

POLICIES

Provide your client with your late and cancellation policies, so they're not surprised with any fees should they end up being late or cancelling late minute. Transparency is the key to avoiding conflict and confrontation.

NOT EVERYONE IS A GOOD FIT

Recognizing when a client is not a good fit for you is important. You want to create a clientele that can appreciate your skills and talents, as well as you want what's best for them. If you believe you're not going to be able to meet their expectations or you're not comfortable with them, it's best to refer them to another Artist. There is no harm in saying no, as long as you're professional about it.

PREPARATION

Let your client know how to prepare for their appointment so that they can arrive ready. This will prevent unwanted surprises and ensure the appointment goes as smoothly as possible. Don't be afraid to let your client know what YOU need from them in order to deliver the best experience and results for them.



Arrive On Time

Arriving on time will ensure that your client gets the maximum amount of time with you, so you're able to deliver your best work!



Makeup-Free

Face makeup can be time-consuming to remove. Have your client arrive makeup-free, so you don't have to spend too much time prepping the brow area. If makeup is not removed properly, it can create a barrier on the brows and prevent the lift lotion from penetrating properly. This could negatively affect the results.

CONSENT, ASSESSMENT AND HISTORY FORM

CONSENT FORM

It's crucial to have clients complete a consent form to protect you and your business. You'll find consent forms that you can customize to your business needs. You may want to add your business policies to this form to ensure that they have understood the policies and will abide by them. To add/remove the contents of the form, access the Canva File to edit the contents.


We recommend having clients complete a new consent form annually. A great way to remember to update your forms is to have all your clients complete new ones at the beginning of the year. 

CONSULTATION

Before starting an appointment, you should conduct a consultation to ensure that the appointment goes as smoothly as possible.


When your client arrives to their appointment, ensure that you quickly check to confirm that they do not have contraindications. This means to check that they do not have signs of open wounds, conjunctivitis, stye, pregnancy, etc.

ASSESS THE CLIENTS NATURAL BROWS

Have your client lay down on the bed so you can assess their natural brows and check to ensure that the skin is healthy. With your client's permission, we recommend taking a before photo of the brows, so you have a point of reference. Once you have finished assessing the lashes, you'll want to sit your client back up to discuss your findings and how those findings will affect their results.


Common issues:


Gap(s) - If there's a gap in the brows, you'll want to take a photo or use a mirror to show the client the gap. Let them know that since there are no brows in that area, it may be more obvious once the brows are laminated.


Poor Natural Shape - A brow lamination is helps enhance the natural shape of the brows. In some cases, the brow shape may not be suitable for enhancing. 

DETERMINE THE CLIENTS EXPECTATIONS

Ask questions and listen to your client to determine what they expect from the appointment. It is advised to have a client bring in a picture, or for you to provide them with an example of a brow lamination results to determine what their expectations are. Many clients are under the impression that the brows will stay permanently sleek and laminated after the service. A brow lamination only restructures the hairs so they're easier to brush and style. The brows need to be styled everyday with the proper product, such as our Brow Pomade, in order to maintain the sleek and laminated appearance.


If your client’s expectation of their brow lamination is not realistic or attainable with their current brows, ensure that they understand this. Set a realistic expectation in order to avoid disappointment or misrepresentation.


Will your client need a tint? A tint functions to tint and color the natural hairs and can stain the skin. A tint does NOT add a layer to thicken the brows. Occasionally, a lamination can lighten the client’s brows due to affecting the melanin (pigment) in the hairs. A tint will restore and darken the color in their brows.


We always like to use the "Under-Promise and Over-Deliver Strategy," which will prevent the client from having unrealistic expectations.

WALKTHROUGH PROCEDURE

Provide your client with an overview of the appointment so they know what to expect, and are comfortable with it.


Let your client know that they should let you know of any discomfort during the appointment so you can fix it immediately - this will help avoid any irritation and injury.

CONSENT

Always have clients fill out a history/waiver form before servicing them. Your waiver history/waiver form should include important information such as client contact information, health history and should outline all your business policies. If you want to take client photos for promotional purposes, ensure to include it in your waiver form and obtain consent before taking and using pictures.

AFTERCARE
AVOID WATER FOR A MINIMUM OF 2 HOURS

A conditioning treatment such as Glow Up is applied at the very end to nourish and restore the moisture and protein levels in the hair. In addition, it helps hold the hairs in place to create the sleek laminated appearance. This treatment should be left on the brows for a minimum of 2 hours so the hairs get the full benefit of all the active ingredients, restoring the protein and moisture levels of each hair fibre.

CONDITION DAILY

Brow Lamination is a chemical process in which the hair bonds are broken and reformed. During this process, it can cause the hair to become dehydrated. It is very important to condition the lashes daily to maintain the results until the lashes grow out. Failure to condition daily will result in frizzy and unruly brows. 


A brow lamination only restructures the hairs so they're easier to brush and style. The brows need to be styled everyday with the proper product, such as our Brow Pomade, in order to maintain the sleek and laminated appearance.

Brow Butter is aprotein-infused daily conditioning treatment. Keeps the brows moisturized and healthy for long lasting results. Can be used day and night.


Brow Promade is a conditioning pomade that is used to style the brows to keep the laminated look. 

COMPLAINTS & CONCERNS

An irritation is a reaction triggered by a specific substance in the environment that does not involve the immune system or be triggered by a physical irritant. The skin may be irritated by a physical or chemical irritant, causing redness, itchiness, dryness, tightness or a tingle sensation to the skin. Most of the time, irritation during an eyelash extension appointment can be avoided.


An allergy is a reaction caused by a hypersensitive immune system to a specific substance (allergen) in the environment. Allergies are not always immediate; it can develop over time or through constant exposure. The body reacts to the specific substance by producing Immunoglobin E, which are antibodies. The antibodies cause histamines to be released by cells, causing an allergic reaction – inflammation, itchiness, redness, etc. Allergies can be developed over time, as constant exposure to a specific substance can cause the body to mistakenly identify it as harmful.


The main difference between an allergen and an irritant is that an irritant would cause a reaction in anyone who comes into contact with it, whereas allergens would only cause a reaction to those who have a specific immune response to them.

PHYSICAL AND CHEMICAL IRRITATION

The Instant Brow Lift is a gentle formula that was designed to be used on the brow area and brow hairs. However, it can still cause a little bit of irritation on clients with sensitive skin. Please note that the client shouldn’t feel severe discomfort during the procedure. 



Normal Symptoms:

• Mild tingling

• Slight redness due to brushing back and forth

• Slightly warm in the area



Allergic reactions are more serious, and can occur even if a patch test has been conducted. 


Allergic Reaction Symptoms:

• Itching

• Severe burning

• Skin flaking or peeling

• Inflammation

• Blisters


 If a client experiences an allergic reaction, remove the product immediately and refer to a medical professional.

NOTE: STRONG INTERNET CONNECTION IS REQUIRED TO LOAD THE COURSE. WE RECOMMEND VIEWING ON A DESKTOP/LAPTOP.

ALL COURSE MATERIAL IS COPYRIGHTED. COURSE MATERIAL CANNOT BE SHARED WITHOUT AUTHORIZATION FROM THE LASH SHOP.

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